As they say on the Twitter: " Internet is HARD." If you run a CX team you should NOT air your laundry on the web. You should Definitely NOT post email threads! I'm shocked is all I can say. I'm not a PRO but I know unPRO moves when I see one. Hopefully this doesn't hurt his Team & his precious sponsor. Some serious BAD press.
Edit: Links are fixed for those who emailed me asking me what the hell I'm talking about. Also let me clarify that I'm not saying who's right or wrong. I think there was wrong done by both parties. I'm saying something like this shouldn't be made public the way it was made public.